Privacy Policy

HomeTailors (“we”, “us”) is a Calgary, Alberta home-services company offering cleaning, installation, light plumbing, minor repair, smart-home installation and related concierge trade services. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to our website, booking forms, customer account area, and the SMS, email and phone communications we send.

What we collect

We collect only the information reasonably necessary to quote, schedule, complete and get paid for your service:

• Identity & contact — name, email address, phone number, and the service address where the work happens.
• Property & service details — property type, size, room counts, condition notes, photos you share, and the specific services and add-ons you select so we can scope and price the visit.
• Booking & scheduling — requested dates and arrival windows, appointment confirmations, and notes you add to a booking.
• Payment information — card-on-file details are tokenized by our payment processor; we do not store full card numbers on our servers.
• Communications — records of the text messages, emails and calls we exchange with you so we can confirm appointments, send invoices and receipts, and follow up on quality.
• Job applicants — when you apply for a role, the name, contact details, specialties, qualifications, certifications, and any resume or portfolio link you submit.
• Website use — basic device and interaction data (pages viewed, booking actions) collected through analytics and advertising tools described below.

How we use it

• Quote, schedule and complete your service, including dispatching the assigned crew.
• Send booking confirmations, arrival-window reminders, follow-ups, invoices, receipts and payment links by SMS, email or phone.
• Process payments and pre-authorizations, issue refunds, and maintain cards on file for repeat service at your request.
• Verify quality, respond to questions or complaints, and improve our services and the crews we deploy.
• Review job applications and contact applicants about opportunities.
• Meet Canadian record-keeping, tax and insurance obligations.

SMS, email & phone communications

By booking a service or providing your number, you consent to receive transactional messages (confirmations, reminders, invoices, receipts and service updates) by SMS, email and phone. You can stop marketing messages at any time using the unsubscribe link in any email or the SMS opt-out instructions in our texts, and you can manage SMS consent on our SMS opt-in page. Standard message rates from your carrier may apply. We never sell your information, and we do not share it with marketing partners.

Who we share it with

We do not sell or rent your personal information. Your information is accessible only to HomeTailors staff who need it, and is shared with the assigned crew and dispatcher to deliver the service. We use trusted service providers who handle limited data strictly to help us operate:

• Square — tokenizes and processes card payments in Canadian dollars; card data stays within their secure environment.
• VoIP.ms — delivers our SMS messages and supports our business phone line.
• Our email delivery service — sends transactional and, where you have opted in, marketing email.
• Our insurer — only as needed to review and resolve damage or liability claims.

For job applicants, we may also verify qualifications, insurance, background and references with the relevant licensing bodies and the references you provide. Each provider is bound to protect your information and to use it only for the purpose we share it.

Cookies, analytics & advertising

Our website uses cookies and similar technologies to keep you signed in, remember your booking details, and understand how the site is used. We use analytics to measure traffic and an advertising pixel (Meta) so we can show relevant ads to people who may be interested in our services and measure ad performance. You can control cookies through your browser settings, and you can opt out of interest-based advertising through the platform settings of the relevant ad network.

Data retention

Booking, service and payment records are retained for seven years to satisfy Canadian financial and tax-record requirements. Job-application records are kept for up to two years after you apply, then deleted unless you join us. Marketing data is deleted when you unsubscribe or request removal.

Security

Access to personal information is restricted to authorized staff and is protected by role-based access controls and database-level security. Payment card numbers are never stored on our servers. No method of transmission or storage is fully secure, but we apply industry-standard safeguards appropriate to the sensitivity of the information.

Your rights

Under Alberta’s Personal Information Protection Act (PIPA), you may request access to, correction of, or deletion of your personal information, and you may withdraw consent for marketing or SMS communications at any time. Email office@hometailors.ca with your request and we will respond within a reasonable time, at no charge.

Children’s privacy

Our services are intended for adults who book home services. We do not knowingly collect personal information from children under 16. If you believe a minor has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy as our services or legal obligations change. The “last updated” date above reflects the most recent revision. Material changes will be posted on this page.

Contact

HomeTailors · Calgary, Alberta · (587) 441-6860 · office@hometailors.ca