Legal
Terms of Service
Last updated May 10, 2026
Booking & quotes
Quotes are based on the property details you provide at booking. If on-site conditions materially differ (e.g. heavier buildup, additional rooms, restricted access), the concierge will confirm an adjusted quote with you before any additional work begins.
Scheduling & arrival
Visits are confirmed in arrival windows (typically 90 minutes wide). Same-day delays will be communicated by SMS as soon as they are known.
Cancellations
Cancellations made more than 24 hours before the scheduled arrival window are free. Cancellations within 24 hours incur a 50% fee. Same-day cancellations and lock-outs (no access on arrival) are charged in full.
Payment
A pre-authorization is placed on the card on file 24 hours before service. The final amount is captured after the visit is completed and reviewed.
Insurance
We carry commercial liability and bonding for every visit. Damage claims are reviewed by our insurer and resolved promptly.
Tipping
Tipping is never expected. Crews are paid above-market with performance bonuses. Tips are passed through to the crew in full via Wise.
Contact
Calgary, Alberta · (403) 388-0181 · office@hometailors.ca